Shipping Policy — Dalenza.com

Effective date: 7 September 2025

Jump to:   Where we ship •   Processing times •   Estimated delivery times •   Shipping fees •   Cash on Delivery (UAE) •   Tracking & delivery •   Addresses & changes •   Customs, duties & taxes •   Undeliverable or refused shipments •   Loss or damage in transit •   Pre-orders & backorders •   Contact

1) Where we ship

We ship to the UAE, Saudi Arabia, Oman, Kuwait, Qatar, and Bahrain. If your destination is not listed at checkout, please contact us.

2) Order processing times

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• Orders are typically processed within 1–2 business days (Sun–Fri, excluding public holidays).
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• Orders placed after our daily cutoff or during peak periods may ship the next business day.
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• Fraud checks or address verification may add time.

3) Estimated delivery times

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• UAE: 1–2 business days
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• Saudi Arabia, Oman, Kuwait, Qatar, Bahrain: 3–5 business days

Estimates begin when your order is handed to the courier. Remote areas, severe weather, customs inspections, or peak season may extend timelines.

4) Shipping fees

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• Real-time shipping rates and any promotions (e.g., free shipping offers) are shown at checkout.
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• Original shipping fees are generally non-refundable unless required by law or if the return is due to our error (see Return & Refund Policy).

5) Cash on Delivery (COD) — UAE only

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• COD is available within the UAE only. Please have the exact amount ready at delivery.
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• You must be reachable at the provided phone number/address for courier coordination.
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• Approved refunds for COD orders are issued as DALENZA store credit (see Return & Refund Policy).

6) Tracking & delivery

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• You’ll receive tracking details by email/SMS once your order ships.
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• Couriers may call/WhatsApp to arrange delivery. Missed attempts may be re-scheduled.
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• Split shipments: To speed delivery, items may ship separately at no extra cost; you’ll receive tracking for each parcel.
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• Delivery windows are estimates provided by the courier and may vary by area.

7) Addresses, P.O. Boxes & changes

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• Please provide a complete street address and active phone number. Couriers generally do not deliver to P.O. Boxes.
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• Address changes are possible before dispatch; after dispatch, requests are handled case-by-case with the courier and may delay delivery.

8) Customs, duties & taxes (GCC outside UAE)

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• For shipments outside the UAE, import duties, taxes, and clearance fees may apply and are the customer’s responsibility unless stated otherwise at checkout.
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• Customs processing may extend delivery times beyond our estimates.

9) Undeliverable or refused shipments

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• If a shipment is refused, repeatedly uncontactable, or undeliverable due to incomplete/incorrect address, it may be returned to us.
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• Once received, we can reship (additional shipping fees may apply) or process a refund per our Return & Refund Policy. Original shipping fees and any return-to-sender charges may be deducted unless the issue was our fault.

10) Loss or damage in transit

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• Please inspect your order upon delivery and contact us within 7 days if anything is missing or damaged.
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• We will open a claim with the courier and arrange a replacement or refund as appropriate.

11) Pre-orders & backorders

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• Items marked as pre-order/backorder will ship as soon as they arrive at our warehouse. The rest of your order may ship separately.
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• Estimated availability dates are provided on the product page and may change due to supplier or logistics factors.

12) Contact

Questions about shipping? Reach us at info@dalenza.com. We’re happy to help.

Dalila Lifestyle Trading LLC is a registered company in Dubai, UAE.

Note: This policy is provided for customer clarity and does not constitute legal advice. We may update this page; changes apply to orders placed after the new effective date.